Field Support Representative - Help Desk - TS/SCI required

Anchorage, AK

Full-time $100,000.00 - $145,000.00

Posted 11/18/2024

FSR Analyst

Position Overview
The FSR Analyst will be responsible for providing expert support and analysis to enhance operational efficiency and assist in the deployment of advanced software solutions. This role focuses on training personnel, developing curriculum, and troubleshooting issues related to intelligence systems.

Active TS/SCI clearance is a requirement for this position. Prior experience with Gotham/Foundry/or Gaia is required as well.
Key Responsibilities

Provide desk-side training and on-site support to end-users in the operation of intelligence platforms.
Develop and implement curriculum for user training sessions tailored to platform-specific needs.
Assist in software deployment and troubleshooting, ensuring a seamless integration into existing workflows.
Collaborate with intelligence analysts to enhance the functionality and usability of tools like GAIA, Gotham, and Foundry.
Conduct all-source intelligence analysis to provide insights and support mission objectives.
Maintain up-to-date knowledge of DCGS-A and other relevant intelligence systems to provide informed support.

Qualifications

Bachelor's degree in a related field or equivalent military experience.
Experience as an FSR Analyst with a strong understanding of help desk operations and user training.
Demonstrated ability in curriculum development for training programs.
Familiarity with GAIA, Gotham, Foundry, and DCGS-A systems.
Must hold a DoD TS/SCI Clearance.
Strong troubleshooting skills and experience with software deployment.
Military experience is preferred, particularly in intelligence roles.

Benefits

Highly Competitive Comp Package ($100-145k DOE)
Medical, Dental, Vision
PTO, Sick Pay, Holiday Vacation

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Connor Turnbow-Lindenstadt is recruiting for this position and the positions below.
Email me to apply for this position

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Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 11/18/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.