IT Help Desk Technician - O365 Stack- Hybrid, Stable Company

White Plains, NY Hybrid

Full-time $60,000.00 - $65,000.00

Posted 10/16/2024

We are a mid-sized, stable consumer products corporation looking for an IT Help Desk Technician to join our team! Our environment is like a family and we are truly proud of that!

You will be part of a team that owns level 1 and 2 support across the organization. Our environment has PCs (with some Macs), Windows OS, O365/M365 full product stack and Windows Servers.

You will be responsible for issue resolution and tracking of infrastructure support, O365 (O365 is a major requirement) support and management, imaging/SCCM (a big plus) and will be involved in special projects such as new operating system roll outs. Your day will include supporting/resolving desktop issues, software updates, new hardware and any system configuration needs.

In this role you will work with every level of individual at the company resolving tickets that come in via phone or email through our ticketing system.

There will be 20% travel in this position

You must have at least 2 years of Help Desk support in a large company and enjoy problem solving and customer service.

All team members participate in a week of on call hours every 7 weeks.

What You Need for this Position

Requirements:
- Associates degree, preference for a Bachelor's degree in Computer Science or related field is required
- 2+ years of Help desk experience level 1 and 2, in a large company

- Experience with O365/M365 support issues is required

- Strong O365, Outlook, Excel etc

- Light to medium experience 365 InTune, Sharepoint and OneDrive
- Experience imaging/reimaging systems - SCCM/MECM is a huge plus
- Knowledge of computer hardware specifically laptops, desktops and printers
- Experience with desktop operating systems, including MS Windows 10 & Mac OS (and its recent variants e.g. Big Sur, Monterey, etc.)
- Extensive application support experience with Office 201X and email platforms
- Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection

Pluses:
- Working knowledge of Microsoft Active Directory
- Knowledge of ServiceDesk software
- Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager

What's In It for You

We offer a base salary up to $65,000 depending on experience with strong a discretionary bonus, benefits and a great environment!

Local Candidates ONLY please. The Help Desk hours are 10:00 am - 6:00 pm EST and we are a hybrid workweek, 3 days onsite (Tuesday, Wednesday and Thursday) and 2 days remote (Monday and Friday.)

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Telecommute

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Rhona Kannon is recruiting for this position and the positions below.
Email me to apply for this position

IT Help Desk Technician - O365 Stack- Hybrid, Stable Company

White Plains, NY Full-time $60,000.00 - $65,000.00

Director, Product Management - REMOTE - Customer facing products

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Job ID: RK3-1825262

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 10/16/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.